As you know from working with us in advance and greeting us the night of flight arrival, one of your flight crews transported an elderly family member from PA to Punta Gorda to avoid the grueling relocation in a handicapped wheelchair accessible minivan. The concept of using your service was recommended to us by close friends although we did not think this service was feasible for our needs.
When you made me aware of the possible flight availability for Friday, August 19, 2011, I initially dismissed it as not possible due to logistics, etc. After thinking about the convenience and less stressed way to move an elderly person that is not mobile, we decided it was a great idea. Although I still did not think it was feasible, your team (ground and aircrew) exceeded any and all of our expectations. Not only did your flight crew arrive on time in Punta Gorda, but your ground staff made all arrangements for non-emergency van transport at source (from PA to WV airport) and from Punta Gorda airport to local care facility. We know that is what you do all the time but your staff did it seamlessly and even worked in a few efficiency increasing modifications as the day of flight unfolded. We want to thank Stephanie Griffith (pre-flight arrangements coordinator) and Joy (gave frequent updates the day of the flight) for their patient assistance. Although we assume they have other responsibilities in their work, it seemed as if they were working for us and us alone.
From our experience with Air Trek, we can highly recommend their service to anyone needing transportation for sick or elderly folks who cannot readily travel easily by care or commercial airlines. Because we know that selection of an air transport firm is not taken lightly, please feel free to use this letter in your list of recommendations for prospective clients wanting a higher comfort level before making a final decision in this area.