Every flight we take is more than a mission — it’s a promise of care, safety, and compassion. Hear directly from the patients, families, and medical professionals who have trusted Med Jets to bring their loved ones home with comfort, dignity, and peace of mind.
“I want to thank you guys very much for getting my wife back home to Pittsburgh! My sister in law said the Air Trek team were unbelievable and took great care of not only my wife but her too. We are grateful to both of you in this difficult time in our life. Thank you.”
Family Member, Pittsburgh, PA
“I look forward to working with you again and appreciate your great service!”
Michelle S. – Social Worker
“The client was very pleased. Thank you for your communication and service.”
Cheryl R.
“After my husbands stay at the hospital in Dallas, we transported him from Dallas to Mississippi using another air ambulance. We used another air ambulance because your rates were much higher coming from Florida. So I had the opportunity to compare 2 air ambulance services. Your service was by far superior. Everything about your service was more professional than the other service. I also felt my husband’s medical care supervision was better! The staff was respectful and compassionate. I am sorry to say that my husband passed away in December. I will always remember the care that your staff gave him. P.S. Thank you for filing Medicare for me. I was completely reimbursed — the other company did not even offer to help. God bless you all.”
Family Member, FL
“I appreciate your kind words and following up with this questionnaire. Unfortunately my husband passed away on Feb. 8th but I will always be grateful for your services, knowing that anything and everything that could be done for him was done.”
Family Member, Gainesville, FL
“I was very impressed and relieved. Door to door service with just two days notice. You people were very thorough, competent and accommodating.”
Family Member, Waterville, ME
“From the start of the process to get my dad home, the whole organization at Air Trek was superb! Thank You All BIG!!”
Family Member, Hartford, CT
“A ’10’, 10 being tops! Although my wife died on the 18th of April I was so happy for her to get home and see the grandkids and family. Thank you both of the medics you were really great with my wife.”
Family Member, Niagara Falls, NY
“I always appreciate the services you provide – you are very easy to work with and you provide excellent care to our pediatric patients.”
Case Manager, Pensacola, FL
“It had been a long time since I set up an air transport and your team was great in ‘walking’ me through and answering all my questions. It was a very painless experience! Thank You.”
Case Manager, Punta Gorda, FL
“Patient’s husband was very happy with all of the care they both received while traveling with Air Trek. Based off of his feedback I will be using Air Trek again and have shared contact info for Air Trek with others in my department.”
Casey M. – Case Manager
“Thank you!! You make the process easy!”
Becky B.
“Thank you for being on time. Your staff was very professional and kind. Thank you, I will be using you again!”
Cindy A.
“The entire team at Air Trek from scheduling to arrival in Buffalo was fantastic! Thank you for navigating us smoothly through an unexpected and difficult situation!”
“Thank you for making it possible to get my husband home safely. I appreciate your professionalism and kindness.”
Family Member, Florence, SC
“It had been a long time since I set up an air transport and your team was great in ‘walking’ me through and answering all my questions. It was a very painless experience! Thank You.”
Case Manager, Punta Gorda, FL
Healthcare Case Manager
“Excellent customer service & patient care from coordinators to medical team/air crew. Dad still in Baptist hospital or I would have responded sooner. Thank you!!!”
Family Member, Miami, FL
“We could not have asked for more! The service was great – the flight was excellent!”
Family Member, Gaithersburg, MD
“Thanks for all your help. It’s like one stop shopping, everything gets taken care of at one place, both air and ground coordination.”
Case Manager, St. Petersburg, FL
“After my husbands stay at the hospital in Dallas, we transported him from Dallas to Mississippi using another air ambulance. We used another air ambulance because your rates were much higher coming from Florida. So I had the opportunity to compare 2 air ambulance services. Your service was by far superior. Everything about your service…”
Family Member, Florida
Florida Resident
“I am sad to say my mother passed away on May 26th, 2010 very peacefully after a courageous battle with congestive heart failure. She was a very brave lady and if she could, would also express her thanks to all of the crew and nurses and those who made her final trip home possible. Again,…”
Family Member, MI
Michigan Resident
“Great crew! They accompanied my father to the hospital which was 35 miles once they landed home, I did not expect that, greatly appreciated!”
Family Member, Pittsfield, MA
“Thank you so much for all your help. You and your team’s professionalism is top of the line! It was a pleasure working with you!”
Chong Y – Social Worker
“Our experience with your company was exceptional from the coordinator to medics. You made this part of this journey with our dad very easy even though our circumstances at that time were very difficult. The medics that came to the hospital were great and the phone call we received mid-flight to let us know where…”
Family Member, Orient, IL
“The trip was arranged in about 6 hours from the time I placed the first call to you until the patient was taken to the airport. It went incredibly smooth, and I am thankful for Joy’s hard work in getting this together for same day transport. I have used your services to transport my own…”
Healthcare Professional, Orlando, FL
Healthcare Professional
“We are so grateful for the expertise & professionalism exhibited by your staff. Thank you so much for your services.”
Family Member, Teterboro, NJ
“As you know from working with us in advance and greeting us the night of flight arrival, one of your flight crews transported an elderly family member from PA to Punta Gorda to avoid the grueling relocation in a handicapped wheelchair accessible minivan. The concept of using your service was recommended to us by close friends although we did not think this service was feasible for our needs.
When you made me aware of the possible flight availability for Friday, August 19, 2011, I initially dismissed it as not possible due to logistics, etc. After thinking about the convenience and less stressed way to move an elderly person that is not mobile, we decided it was a great idea. Although I still did not think it was feasible, your team (ground and aircrew) exceeded any and all of our expectations. Not only did your flight crew arrive on time in Punta Gorda, but your ground staff made all arrangements for non-emergency van transport at source (from PA to WV airport) and from Punta Gorda airport to local care facility. We know that is what you do all the time but your staff did it seamlessly and even worked in a few efficiency increasing modifications as the day of flight unfolded. We want to thank Stephanie Griffith (pre-flight arrangements coordinator) and Joy (gave frequent updates the day of the flight) for their patient assistance. Although we assume they have other responsibilities in their work, it seemed as if they were working for us and us alone.
From our experience with Air Trek, we can highly recommend their service to anyone needing transportation for sick or elderly folks who cannot readily travel easily by care or commercial airlines. Because we know that selection of an air transport firm is not taken lightly, please feel free to use this letter in your list of recommendations for prospective clients wanting a higher comfort level before making a final decision in this area.”
Family Member, PA
“It was an easy – seamless process and everyone was great to work with. Thank you!”
Laura B. – Case Manager
“Always a pleasure to work with your staff!”
Laura W.
“This entire experience was awesome, the professional associates, the care, and everything that went into this flight. Air Trek is the “best of the best” in this industry. Thanks again!”
Family Member, FL
“Great work, your really came through for our family in our time of need…it was great! Keep up the good work! Thanks again!”
Family Member, Carlisle, PA
“Lovely crew, very caring and helpful. Thank you all so much!”
Patient, Miami, FL
“All the staff have been very professional and friendly, makes my job easier! Thank you.”
Case Manager, Venice, FL
“The trip was arranged in about 6 hours from the time I placed the first call to you until the patient was taken to the airport. It went incredibly smooth, and I am thankful for Joy’s hard work in getting this together for same day transport. I have used your services to transport my own grandparents and I do not hesitate to recommend your company to any patient/family that needs air ambulance services.”
Healthcare Professional, Orlando, FL
“Our experience with your company was exceptional from the coordinator to medics. You made this part of this journey with our dad very easy even though our circumstances at that time were very difficult. The medics that came to the hospital were great and the phone call we received mid-flight to let us know where the plane was at that time was unexpected and much appreciated. Thank you so much for all of your assistance.”
Family Member, Orient, IL
“Excellent Service, Timely, Professional and Efficient.”
Healthcare Professional
Healthcare Case Manager
Florida Healthcare Professional
“We want to thank Stephanie Griffith (pre-flight arrangements coordinator) and Joy (gave frequent updates the day of the flight) for their patient assistance. Although we assume they have other responsibilities in their work, it seemed as if they were working for us and us alone. From our experience with Air Trek, we can highly recommend…”
Family Member, PA
“We cannot begin to express our heartfelt thanks to all of the personnel starting with the ground transport crew, which picked us up at the hospital to the nurses who accompanied my mother to her destination here in Michigan.
My father and I were treated with the utmost courtesy and kindness during an extremely difficult time. The two RNs who accompanied us were very professional and at the same time, we felt they really cared about Doris and her comfort during the flight.
I am sad to say my mother passed away on May 26th, 2010 very peacefully after a courageous battle with congestive heart failure. She was a very brave lady and if she could, would also express her thanks to all of the crew and nurses and those who made her final trip home possible.
Again, thank you Dana for your help in scheduling our trip and making it possible to have our mom home during her final days.”
Family Member, MI
